The telephone triage nurse positions of the Pedi Advice Line
are ideal for nurses with special needs due to child-care,
career status, or spouse schedules.
Read on to learn more about:
Our Department
Our Nurses
Our Orientation Process
Our Scheduling
Our Educational Opportunities
The medical call center’s staff of pediatric nurses provides after-hours telephone triage and advice to the patients of the 300
community-based pediatricians who subscribe to this service.
Pedi Advice Line nurses work in private offices within their
homes. CCMC provides business telephone lines, fax machines,
and telephones. Staff have the option to write or type nurses notes. Attendance is required at monthly staff meetings and at biweekly medical records transfers held at the PAL office.
Pedi Advice Line nurses typically have experience as office
nurses, telephone nurses, emergency department nurses, or
school nurses: settings where triage is practiced. Current
RN’s have diplomas, bachelor’s degrees, associate degrees,
or masters degrees in nursing. Experience ranges from 4
years to 40 years in pediatrics.
The specialty of telephone triage nursing is taught to new employees over a training period of 40 to 60 hours. Instructors of the manager and Lead triage nurses. New employees are coached in triage, symptoms-based clinical guidelines, call documentation, role play, physician consultation, special
needs communications, follow-up calls, and risk management.
The service operates after (office) hours only, from 7pm to 7am
on all 365 nights per year. Nurses work 4, 6, 8 or 12 hours shifts
depending upon the seasonal call volume. Weekend= every 3rd
weekend rotation: holidays by rotation. In addition to on-duty
hours, nurses share the stand-by assignments for call overflow
and staff absenteeism.
In-service education in the topics of primary care is provided by CCMC medical staff, subscribing pediatricians from the community, and various program staff. Additional opportunities exist for Grand Rounds, evening lectures, and conferences
related to primary care or health care communications.
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Meet other members of our staff and
find out why they love working at CCMC.
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