Billing and insurance can be confusing!

At Connecticut Children's Medical Center Patient Financial Services, we recognize this and provide telephone customer service representatives to help you and your family with financial questions.

Please feel free to contact us if you would like to speak with someone about:

• an itemized listing of your bill
• an explanation of your bill
• payment arrangements
• what your insurance paid and what is due

Phone: 860.696.6020 or (Toll Free) 888.690.2262
From 8:00 a.m. - to 5:00 p.m.

Correspondence regarding your bill can be sent to:
Connecticut Children's Medical Center
Attn: Customer Service
P.O. Box 310913
Newington, CT 06131

In our continuing quest to offer you easy and reliable access to help on your billing questions, you can:

• Check our Frequently Asked Questions section of the website for answers to commons questions.
• Send an email message to Customer Service 24 hours a day where one of our professionals will respond to your query within 24 hours (except when the office is closed for weekend and holidays.)
• Review common billing and insurance terms.

As a courtesy to our patients, Connecticut Children's Medical Center submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.